1. Information We Collect

One Intellix collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Contact information (name, email address, phone number)
• Company information (organization name, industry, role)
• Account credentials and authentication information
• Usage data and platform interaction information
• Communication preferences and support requests
• Device information and technical specifications
• Location data when using our services
• Payment and billing information for enterprise accounts

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our enterprise resource management platform
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our platform
• Comply with legal obligations and regulatory requirements
• Conduct research and development to enhance our AI capabilities

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• Service Providers: We may share information with third-party vendors who perform services on our behalf
• Business Transfers: Information may be transferred in connection with mergers, acquisitions, or asset sales
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Consent: We may share information with your explicit consent
• Enterprise Clients: Data may be shared within your organization as authorized by your enterprise agreement
• Security Purposes: Information may be shared to investigate security incidents or threats
• Analytics Partners: Aggregated, non-personal data may be shared for industry research

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Multi-factor authentication and access controls
• Employee training on data protection practices and security protocols
• Incident response and breach notification procedures
• Secure data centers with physical and environmental controls
• Regular backup and disaster recovery procedures
• Continuous monitoring and threat detection systems
• Compliance with SOC 2 Type II and ISO 27001 standards

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account information: Retained for the duration of your account plus 7 years
• Transaction records: Retained for 10 years for compliance purposes
• Support communications: Retained for 3 years after resolution
• Usage analytics: Aggregated data retained indefinitely, personal data for 2 years
• Security logs: Retained for 1 year unless required for ongoing investigations

When we no longer need personal information, we will securely delete or anonymize it using industry-standard data destruction methods.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information and data processing activities
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Automated Decision-Making: Request human review of automated decisions that significantly affect you

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection standards
• Binding Corporate Rules for transfers within our corporate group
• Certification schemes and codes of conduct where applicable

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For further information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Policy.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that are not owned or controlled by One Intellix. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending email notifications to registered users
• Displaying prominent notices within our platform
• Providing additional notice as required by applicable law

We encourage you to review this privacy policy periodically to stay informed about our information practices.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: